Shipping policy
Shipping Policy — Blinky
Last updated: April 2025
1. General Information
Blinky is operated by [Your Full Legal Name / Company Name], registered in Belgium. Orders placed on Blinky are fulfilled and shipped by our official logistics partner KOME. All transactions are governed by Belgian and European consumer protection laws, including EU Directive 2011/83/EU and the Belgian Code of Economic Law (CEL).
2. Order Processing
Once your order is confirmed and payment received, it is transmitted to our fulfillment partner within 1-2 business days. Orders placed on weekends or Belgian public holidays will be processed on the next business day. You will receive an email confirmation with your tracking number once your order has been dispatched.
3. Shipping Rates & Delivery Times
| Destination | Standard Shipping | Free Shipping | Estimated Delivery |
|---|---|---|---|
| 🇧🇪 Belgium | €3.95 | From €50 | 3-5 business days |
| 🇳🇱 Netherlands | €4.95 | From €50 | 4-6 business days |
| 🇫🇷 France | €4.95 | From €50 | 4-6 business days |
| 🇩🇪 Germany | €4.95 | From €50 | 4-6 business days |
| 🇱🇺 Luxembourg | €4.95 | From €50 | 4-6 business days |
| 🇦🇹 Austria | €5.95 | From €50 | 5-7 business days |
| 🇪🇸 Spain | €5.95 | From €50 | 5-7 business days |
| 🇮🇹 Italy | €5.95 | From €50 | 5-7 business days |
| Rest of Europe | €7.95 | From €70 | 6-10 business days |
⚠️ Delivery times are estimates from the date of dispatch. They may vary due to carrier delays, customs processing or exceptional circumstances beyond our control.
4. Free Shipping
Free shipping is automatically applied at checkout when your order reaches the minimum threshold for your country. No discount code is required.
5. Fulfillment Partner
Orders are fulfilled and dispatched by KOME, Blinky's official logistics partner. The carrier used may vary depending on your location and order size.
Blinky acts as the seller of record and remains fully responsible for your order, your consumer rights and all customer service — regardless of the fulfillment model used.
6. Order Tracking
Once your order is dispatched, you will receive a tracking link by email. Please allow up to 24 hours for tracking information to become active after receiving your dispatch confirmation.
7. Customs & Import Duties
For deliveries outside the European Union, customs duties and import taxes may apply upon arrival in your country. These charges are the sole responsibility of the customer and are not included in our product prices or shipping rates. Blinky and KOME have no control over these charges. We recommend contacting your local customs authority for more information before placing your order.
8. Failed Delivery & Uncollected Parcels
If a delivery attempt fails, the carrier will notify you and either attempt redelivery or hold the parcel at a local collection point. If the parcel is returned to our fulfillment center uncollected, we will contact you by email.
Please note:
- A reshipping fee may apply for returned parcels
- Uncollected parcels confirmed as returned will be refunded minus the original shipping costs and any return shipping fees incurred
9. Damaged or Lost Parcels
Damaged parcels If your order arrives damaged, contact us within 48 hours of delivery at Blinkynco09@gmail.com with clear photos of the damaged packaging and products. We will coordinate with our fulfillment partner and offer a replacement or full refund.
Lost parcels If your tracking shows no movement for more than 10 business days (EU) or 20 business days (international), please contact us. We will open an investigation with KOME and the carrier. If the parcel is confirmed lost, you will receive a full replacement or refund.
10. Incorrect Delivery Address
Please ensure your delivery address is accurate and complete at checkout. Blinky cannot be held liable for non-delivery resulting from an incorrect address provided by the customer.
If you notice an error in your address after placing your order, contact us immediately at Blinkynco09@gmail.com . We will do our best to correct it before dispatch, but we cannot guarantee changes once the order has been transmitted to our fulfillment partner.
11. Your Rights Under EU Law
In accordance with EU Directive 2011/83/EU on consumer rights and the Belgian Code of Economic Law, you have the right to:
- Receive your order within 30 days of purchase, unless otherwise agreed
- Be informed promptly of any significant delays
- Cancel your order free of charge if delivery is substantially delayed beyond the agreed timeframe
- A full refund or replacement in case of lost or damaged goods
Blinky remains fully responsible for upholding these rights regardless of the fulfillment model used.
12. Contact
For any questions or issues related to your shipment, please contact Blinky directly. We handle all customer service personally.
📧 Email: Blinkynco09@gmail.com ⏱ Response time: Within 24-48 business hours 🕐 Business hours: Monday to Friday, 9am – 6pm CET
13. Policy Updates
Blinky reserves the right to update this Shipping Policy at any time in accordance with changes in operations or applicable law. The date of the last update will always be displayed at the top of this page. Continued use of our website after any update constitutes acceptance of the revised policy.